Contact Us
We'd love to hear from you. Whether you have a question, feedback, or need assistance, here are the best ways to reach the Novelify team.
General Inquiries
For general questions about Novelify, feature requests, partnership opportunities, or press inquiries, please reach out to our team:
Email: hello@novelify.online
Technical Support
Experiencing a technical issue or bug? Our support team is here to help:
Email: support@novelify.online
For the fastest resolution, please include your account email, a description of the issue, and any relevant screenshots or error messages.
Billing & Payments
For billing inquiries, payment issues, or refund requests, contact our billing team:
Email: billing@novelify.online
Privacy & Data Requests
For privacy-related questions, data access requests, or account deletion requests:
Email: privacy@novelify.online
Response Times
We strive to respond to all inquiries within the following timeframes:
- General inquiries: within 24 hours
- Technical support: within 12 hours (priority for paid subscribers)
- Billing inquiries: within 24 hours
- Privacy requests: within 30 days (as required by law)
Our team operates Monday through Friday, excluding major US holidays. Responses may be delayed on weekends and holidays.
Mailing Address
Novelify Inc.
100 Innovation Drive, Suite 300
Wilmington, DE 19801
United States
Contact & Support
If you have questions, concerns, or requests regarding this policy, please contact us:
- General support: support@novelify.online
- Billing & refund inquiries: billing@novelify.online
- Privacy & data requests: support@novelify.online