Support

Email is the fastest way to get help from our support team:

General Support: support@novelify.online

Billing Support: billing@novelify.online

When emailing support, please include your account email address and a detailed description of your issue to help us resolve it faster.

Our support team is available during the following hours:

• Monday - Friday: 9:00 AM - 7:00 PM Eastern Time (ET)
• Saturday: 10:00 AM - 4:00 PM ET
• Sunday: Closed

We respond to emails submitted outside of business hours on the next business day. Paid subscribers receive priority response within 4 hours during business hours.

Account & Login Issues

If you're having trouble logging in, try resetting your password using the "Forgot Password" link on the login page. If you continue to experience issues, please contact support with your account email.

Subscription & Billing

Questions about your subscription plan, billing date, or payment method? Visit your account settings to manage your subscription or contact our billing team for assistance with payment-related issues.

AI Writing Features

If AI features are not working as expected, ensure you have an active internet connection and that your usage has not exceeded the rate limits for your plan. For persistent issues, please contact support with details about the feature and behavior you're experiencing.

Lost or Missing Content

Novelify automatically saves your work as you write. If you believe content is missing, check your project's version history (available in the project settings menu). Automated backups are retained for 30 days. Contact support if you need assistance restoring from a backup.

Before reaching out to support, you may find answers to common questions in the following places:

• Knowledge Base: Browse our library of help articles and tutorials accessible from your dashboard
• FAQ: Check our Frequently Asked Questions section for quick answers to common questions
• Release Notes: Stay up to date with the latest features and improvements

These resources are available to all users and are updated regularly with new information.

If you've encountered a bug or technical issue, please report it to our support team with the following details:

• A clear description of the issue and what you expected to happen
• Steps to reproduce the problem
• Your browser type and version
• Any error messages or screenshots
• The approximate time the issue occurred

Providing these details helps us diagnose and resolve issues more quickly.

We welcome feedback and suggestions for improving Novelify. To submit a feature request, please email us at support@novelify.onlinewith "Feature Request" in the subject line. While we cannot guarantee implementation, we review all suggestions and consider them for future development.

If you have questions, concerns, or requests regarding this policy, please contact us:

• General support: support@novelify.online
• Billing & refund inquiries: billing@novelify.online
• Privacy & data requests: support@novelify.online